Sunday, Monday, Tuesday September 15-17, 2019    |    8:00 am 4:30 pm

ASSISTING INDIVIDUALS IN CRISIS AND GROUP CRISIS INTERVENTION | 3 Day Course(Cannot be combined with any other course)

This 3-day course combines ALL of the content of ICISF’s Group Crisis Intervention and Assisting Individuals in Crisis (formerly known as Individual Crisis Intervention and Peer Support) courses.  Refer to both of these class descriptions for details. 

Group Crisis Intervention -Designed to present the core elements of a comprehensive, systematic, and multi-component crisis intervention curriculum, this course will prepare participants to understand a wide range of crisis intervention services.  Fundamentals of Critical Incident Stress Management (CISM) will be outlined and participants will leave with the knowledge and tools to provide several group crisis interventions, specifically demobilizations, defusings, and the Critical Incident Stress Debriefing (CISD).  The need for appropriate follow-up services and referrals when necessary will also be discussed.  This beginning and intermediate level course is designed for anyone in a team leadership position or who aspires to contribute to the organization or continued development of a crisis support, CISM, or peer support team.  The program is essential to the development and maintenance of these programs.

Course Highlights:

  • Relevant research findings                                  
  • Relevant recommendations for practice
  • Incident assessment                                                            
  • Strategic intervention planning
  • Resistance, resilience, recovery continuum                       
  • Large group crisis interventions
  • Small group crisis interventions                                          
  • Adverse outcome associated with crisis intervention
  • Reducing risks

Upon completion attendees will be able to…

Course Objectives

  1. Define key crisis terms such as “critical incident,” “crisis,” and “crisis intervention.”
  2. Define key stress management terms such as “stress,” traumatic stress,” and “Critical Incident Stress Management (CISM).”
  3. Explain role of the comprehensive, integrated, systematic, and multi-component crisis intervention system, known as “Critical Incident Stress Management (CISM).
  4. Understand the nature of “resistance,” “resiliency,” and “recovery” in the field of CISM. 
  5. List components of a CISM program to conduct group crisis intervention sessions.
  6. Briefly describe the five elements of CISM’s strategic planning formula.
  7. Explain the differences between informational and interactive group crisis intervention procedures.
  8. Practice by participation in role-play scenarios, the Informational Group Crisis Interventions such as a) Rest, Information, and Transition Services (RITS) and b) Crisis Management Briefing (CMB).
  9. Practice by participation in role-play scenarios, the Interactive Group Crisis Intervention such as a) Debriefing and b) Critical Incident Stress Debriefing (CISD).
  10. Explain the potential risks of adverse outcomes if the standards of CISM practice are violated or is untrained people attempt.

Assisting Individuals In Crisis - Crisis Intervention is NOT psychotherapy; rather, it is a specialized acute emergency mental health intervention, which requires specialized training.  As physical first aid is to surgery, crisis intervention is to psychotherapy.  Thus, crisis intervention is sometimes called “emotional first aid.”  This course is designed to teach participants the fundamentals of, and a specific protocol for, individual crisis intervention.  This beginning and intermediate level course is designed for anyone who desires to increase their knowledge of individual (one-on-one) crisis intervention techniques in the fields of Business & Industry, Crisis Intervention, Disaster Response, Education, Emergency Services, Employee Assistance, Healthcare, Homeland Security, Mental Health, Military, Spiritual Care, and Traumatic Stress.

Course Highlights:

  • Critical Incident Stress Debriefing (CISD)                          
  • Psychological crisis and psychological crisis intervention
  • Critical incident stress management   
  • Evidence-based practice
  • Basic crisis communication techniques
  • Common psychological and behavioral crisis reactions
  • Putative and empirically-derived mechanisms                  
  • SAFER-Revised model
  • Suicide intervention                              
  • Risks of iatrogenic “harm

Upon completion attendees will be able to…

Course Objectives

  1. Understand the natures & definitions of a psychological crisis and psychological crisis intervention.
  2. Understand key issues and findings of evidence-based, and evidence-informed practice as it relates to psychological crisis intervention.
  3. Understand the resistance, resiliency, recovery continuum.
  4. Understand the nature and definition of critical incident stress management and its role as a continuum of care.
  5. Practice basic crisis communication techniques.
  6. Be familiar with common psychological and behavioral crisis reactions, including empirically-derived predictors of posttraumatic stress disorder.
  7. Understand the putative and empirically-derived mechanisms of action in psychological crisis intervention.\
  8. Practice the SAFER-Revised model of individual psychological crisis intervention.
  9. Understand how the SAFER-Revised model may be altered for suicide intervention.
  10. Understand and discuss the risks of iatrogenic “harm” associated with psychological crisis intervention and will further discuss how to reduce those risks.

Completion of “Assisting Individuals In Crisis” and “Group Crisis Intervention” attendees will receive a certificate of completion for 27 Contact Hours which qualifies as two CORE classes in ICISF’s Certificate of Specialized Training Program.  Social Workers will receive 21 CE contact hours for this course.  Note - Certificates of completion, social work CE credits, and EMS CEU’s will be issued only if:  Participants’ attended the entirety of all 3-day sessions (attendance rosters will be checked) and course evaluations are turned in.

The Michigan Crisis Response Association, provider #1700, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program.  Organizations, not individual courses, are approved as ACE providers.  State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit.  The Michigan Crisis Response Association maintains responsibility for this course.  ACE provider approval period: 4/16/2019 thru 4/16/2020.  Social workers completing this course receive 21 social work continuing education credits. 

NOTE - This course is also approved for Michigan 911 Dispatch funding.  Dispatch Course ID Number: CRC 201504A - Expiration Date: April 9, 2021.


Instructor - Roxanne Affholter, ICISF Approved Instructor


Roxanne has extensive training in crisis intervention and disaster response, is the owner and founder of Crisis Response Connection.  Roxanne is a therapist and a contracted crisis interventionist with an EAP company.  She received her BA in Communication from Regent University and graduated with her master’s in social work through Michigan State University.